McLeod Health Wins Patients and Providers with Convenient Patient Access Experiences

Streamline Pre-Registration and Scheduling Across Multiple Hospitals and Locations

Thursday, December 6, 2018 | 1:30 – 2:00pm ET

Register for this 30-minute webinar* to learn how your organization can create a streamlined patient access experience for both patients and providers, featuring Kelvin Young, McLeod Health AVP of Patient Access. You'll learn their best practices for:

  • Optimized Scheduling Workflows: While increasing the number of schedule procedures by 14%, average call duration dropped by 15%.
  • Efficient Provider Self-Service: Approximately 20% of procedures are self-scheduled by physician offices, resulting lower call volumes and increased patient satisfaction.
  • Ideal Patient Experiences: Faster response times and shorter hold times result in improved patient and provider loyalty.

*NOTE: This webinar provides 0.5 NAHAM-approved contact hours.

Guest Speaker:

Kelvin Young
Associate Vice President,
Patient Access


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