Charlotte Radiology Goes Mobile and Triples Patient Self-Scheduled Appointments
Rapid adoption of the new self-service option dramatically improves utilization as well as patient experience
Webinar | Thursday, February 27, 2020 | 1:30 PM - 2:00 PM ET
Register for this informative 30-minute discussion to learn how your organization can offer a welcoming digital front door to consumers for self-scheduling while optimizing the underlying patient access and revenue cycle processes. In this session, Kristen Murray, Assistant Director of Marketing, Breast Services, and Tai Mercer, Assistant Director of Operations, Breast Services, will discuss Charlotte Radiology’s launch of mobile patient self-scheduling from two equally important perspectives: 1) Consumer acquisition and patient compliance; and 2) Resource optimization and operational efficiency. Among the many benefits achieved, Charlotte Radiology:
- Increased the volume of patient self-scheduled screening mammograms by 307%.
- Shifted a significant proportion of appointments to self-scheduling, which frees up call center staff for more complex patient interactions and high-value activities.
- Made it easier for patients to schedule at any location, based on their preferences, which optimizes capacity across service locations.